UK Visa credit cards no longer accepted due to high processing payment costs.
The retail company apologized to its customers in an email on Wednesday 17th November and urged them to change their default payment method before 19th January 2022.
Amazon also offered to affected Prime customers £20 off their next purchase and £10 to those who have Visa cards as their default or only payment method on their account. “These costs should be going down over time with technological advancements, but instead they continue to stay high or even rise,” Amazon said.
According to Reuters, Visa was “very disappointed that Amazon is threatening to restrict consumer choice in the future” and said the company “continued to work toward a resolution” before the deadline in January 2022.
Amazon customers are only affected in case they use a UK-issued Visa credit card when buying online. Visa debit cards as well as credit cards from other firms, such as Mastercard and American Express, will continue to be accepted. The Visa credit cards issued outside of the country will also be exempt.
As Christmas is approaching, Amazon also confirmed its customers will be able to use their cards “throughout the holiday season”.
In a statement, Amazon informed the company would “continue innovating on behalf of their customers to promote faster, cheaper and more inclusive payment options to our stores across the globe”. Both firms also confirmed any changes in fees had nothing to do with Brexit.
“When consumer choice is limited, nobody wins”
One of the affected customers, Courtney Astbury, 21, says these changes will surely have an impact on her while buying online on Amazon.
“I spend quite a lot of money on Amazon and now I really have to think about the way I make my payments and the purchases. I have to make sure I have money available before I can spend.”
She also adds her spending on the company’s site will definitely decrease.
Amazon’s decision to stop accepting UK-issued Visa cards is the latest example of merchants seeking to lower interchange fees. American Express was not widely accepted in the past as the company charged retailers higher rates. However, after the European Union’s decision to regulate interchange fees in 2015, more and more places such as major UK supermarkets, most of the restaurant chains and petrol stations accept payments by American Express cards.